Web Analytics Stats: Fact or Fiction?

2008 has been the year of web analytics. In the world of “Web 2.0,” we’ve read a literal flood of stats, analytics and reports. Articles written about everything from statistics in social media to website traffic and usage projections for 2009 and beyond. Stats, numbers and more stats everywhere. What do they mean? Should we believe them? I’d like to put it out there that you really need to take any analytics stat with a grain of salt. Here’s why…

Web Analytics Tracking Differ Greatly from One Program to Another

Google Analytics, Hitwise, Omniture, Woopra, Urchin, the list of proprietary tracking programs goes on and on and on. Every program tracks differently from one another, which is why a lot of professional web analysts will tell you that they use two or three different programs when they cite a problem. While some platforms have more inherent trust for writers to cite stats, there is little to no standardization across the board. Additionally, many tracking platforms require customization so that all of the data they track is “good” data. (Typically, customized so they ignore your interaction with your own website, block spam visits, etc.) In some cases, two tracking programs that are utilized on the same service could report a twenty to thirty percent difference in numbers.
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Putting Yourself Out There but No Comments? Here’s why.

The line used to be “everyone’s a critic.” Now it’s more like “everyone’s gotta blog.” In my opinion, whether you update frequently or not, it’s essential to having a blog or personal website for your own name. (Sidenote: you’d be surprised how many people who reached celebrity status, don’t.) Well, when you get a blog, you have to do the work to promote it by commenting on other people’s blogs, writing good content and keeping it updating. You might say blogging is “high-maintenance,” which is one of the reasons why they get abandoned. It’s not just a “post and readers will come” sort of a scenario: it’s a “post, promote and hope readers will come.”

As writers, we all know how important content is for a blog. If it isn’t written in a language readable to humans, it probably won’t attract us (or Google, for that matter). Besides being well written, good content also means having something that is sooooooooo cool, so fabulous that people will gape in awe.

Finding that amazing content is a lot harder than it looks — especially for a writing blog — because a lot of sites make their money by being cool, almost like the Ripley’s Believe it or Not phenomenon for the blogosphere. Boing Boing, TechCrunch and ThinkGeek immediately come to my mind, but there are others. That’s not to say that your blog can’t get attention by “repurposing” or “pointing out” cool content (Search Engine Optimization, anyone?).

Enter the comments. The writer side in us loves the appeal of having people comment on what we write, because it’s like a teeny tiny “thank you” for taking the time to write a post. Yeah, don’t hold your breath. Just because it’s published online–even on a place where people are reading your work–there is no guarantee you’re going to get people interacting and commenting.

Here’s my take on why:

Why Readers Don’t Comment on Blogs

    Your Comment System Needs Improvement: From complicated log-ins to “yet another password,” overly complicated means of commenting can be a turn-off. One of the ways I want to improve my comment system is to figure out the “direct reply” WordPress plug-in, so that I can directly reply better to people who comment. (Here’s the WordPress Thread Comment plug-in from WordPress.org.)

    Timing, Timing, Timing: In my experience, comments can depend on when you post a topic and how long that topic is visible on your front page. They can also depend upon whether or not your content is hitting the reader when they have time to comment. If they’re at work, for example, maybe they physically can’t comment.

    Doesn’t Grab the Reader: If the content isn’t spectacular, and doesn’t hit the reader in that sweet spot, then they’re not going to post a comment. Comments require an emotional commitment on the part of the reader — they have to have a legitimate reason to want to post.

    Your Readers are RSS Feeders: RSS feeds are such a time saver, but they are also a barrier to commenting. I view RSS readers to be a lot like window shoppers; they can read headlines and snippets of your content, but they don’t have to click through. That “click” is their commitment to your blog. Asking them to comment as well requires another step toward reader-writer commitment, so you had better be ready to offer them something good.

    The Tone of Your Content isn’t Genuine: Blogs have the trouble of sounding too authoritative, because everybody is an instant expert. Something I struggled with when I started my blog, I try to go the route of “this is my opinion and your experiences may differ,” and that’s what has worked for me. Readers aren’t stupid, so if your content sounds too much like a sales pitch or talking down to them, then chances are your blog might get ignored.

Web Analytics Can Help you Prove your Theories

Anyone can make inferences as to why people aren’t commenting on their blog, but to get into the specifics you’ll want to check your web analytics toolkit and figure out “why.” For example, a post I did about two free fiction submission sites you don’t want to miss received a lot of attention and more comments than I usually get. Why? Someone thought the post was worthwhile enough to use StumbleUpon, causing it to be my highest-trafficked post on my blog.

From abandonment to click-through rates for RSS feeds, you can find out a lot of information about your reader’s behavior to ensure that you’re writing great content that they’ll want to read (and you’ll want to write). The same can be said for commenting, in my opinion, because they are somewhat related. I like to think about it like a party. Before you can ask people to have a conversation, you have to invite them to your party. Before you can invite them to your party, you should probably get to know them and engage them, to find the right group of friends that will stick around.

Hope you enjoyed this post as much as I enjoyed writing it. Admittedly, I don’t always practice what I preach due to time constraints (and a touch of procrastination, too), but commenting is a good way to build community and to get other people familiar with your own work and personality. Now if you’ll excuse me, I think I have to find some blogs to go comment on today! Have a great one!

Update on Network Neutrality – ISPs Rolling Out Caps for Internet Usage

One of the issues that I’ve been following fairly closely, is the concept of network neutrality. What is it? Wikipedia defines it as:

Network neutrality (equivalently net neutrality, Internet neutrality or simply NN) is a principle that is applied to residential broadband networks, and potentially to all networks. A neutral broadband network is one that is free of restrictions on the kinds of equipment that may be attached, on the modes of communication allowed, which does not restrict content, sites or platforms, and where communication is not unreasonably degraded by other communication streams. –SOURCE: Wikipedia entry for Network Neutrality

While there have been laws introduced to make network neutrality “official,” to date it’s just been a business concept. Highly contested, many big-names have come out in favor of net neutrality including Google, Yahoo! and Microsoft. Recently, though, many telecom companies are testing the waters a little more fervently these days by putting caps on downloads. For example, Comcast will Cap Data Transfers at 250 GB October 1st and, as this YouTube! vlogger reported: TimeWarner is Experimenting with Capping Internet Usage in Texas. (About 2 minutes in.) Here’s a link to an article about Time Warner metering internet usage in Texas. Additionally, small ISP provider Frontier is toying with a 5 GB download cap.

What does this mean? It means that the concept of network neutrality is alive and well not only in Congress, but in our everyday lives affecting how we access the internet for email, gaming, blogging, banking, etc.

I hope that you will take time to read up on both sides of the issue, and whether you’re for or against it — realize that network neutrality is a topic that isn’t going away any time soon.

Save the Internet – a website that is for legalizing Network Neutrality

Hands Off the Internet – a website that is against legalizing Network Neutrality

New Help Support Available for Google Analytics and Urchin Code Migration

In June, I had attended the training for Google Analytics through my previous employer. This two day training, hosted by ROI Revolution featured everything from how to set up Google Analytics to track pay-per-click (PPC) advertising to funnels and eCommerce data. I’ve been a big fan of watching the trends of web analytics for a while now, following web analytics gurus like Avinash Kaushik and Matt Bailey from SiteLogic when I can.

On Wednesday, Google announced that they are offering a more comprehensive way to get help customizing Google Analytics code. Decoding Google Analytics talks about how users want more “fine-grained control” over their analytics package, and points to this series of Google Analytics documents on Google Code to help GA users meet their needs.

Get Help on Migrating from urchin.js to the “New” Javascript-based GA Code

One of the needs Google is referring to is to help users migrate from the old Google Analytics code (urchin.js) to the new GA code (ga.js). While there is the possibility that some of your historic data may be lost during this process, keep in mind that there is also a difference in the way that the two codes function. Additionally, Google will not support the Urchin Code (also known as the legacy code) indefinitely, so it might be a good idea to set up a “sandbox” (i.e. another GA profile) and migrate your code into a test environment sooner rather than later.

In January, ROI Revolution asked, Should you join the Migration? The article cites that Google would only support the legacy GA code for approximately 12 to 18 months. In our June training, they had indicated in the training that Google would potentially phase out support for the urchin.js code as early as late fall.

If you’re a site or a blog that experiences more traffic during the holidays, you may want to consider double-checking your Google Analytics code and reading up on the Google Code documentation. Once seasonality comes into play, it can be increasingly difficult to troubleshoot nuances or trends in Google Analytics’ reporting, because there is an additional layer of traffic to sift through that isn’t there typically.

Without the ability for Google to support the urchin.js code, it’s still pretty unclear to me how that might affect legacy users who have years worth of data in their account. The idea, though, is pretty daunting nonetheless and I encourage you to post if you have insight to share.

Read the Google Analytics Tracking Code Migration Guide

I’d also like to point out that I highly recommend downloading the main reports on a monthly basis to a pdf format, even though you’re only able to download the first 500 rows of data. Since the backup for your Google Analytics package is off-site, you don’t have control over the “back end” of your data and you’re relying on Google for precision and data backups. Having a pdf download of month-to-month overviews can offer you a little sanity and a way to ensure that the data you’re using is relative and accurate in your reports.

Top Five Writer Misconceptions about Online Publishing

I’ve run into many writers recently who are under the impression that online publishing is the same thing as print publishing. You publish on the web — no one else would “dare” pick up your article or content — and readers will flock to your article or blog post because of your reputation as a writer.

Misconceptions about online publishing form because many writers have years of experience with print media, which is more static than the ever-changing world of online publishing. In the world of print publishing, writers typically have more control over content and often benefit from built-in circulations for whatever print media they are going with. Since print publishing is more static than online publishing, and if writers aren’t familiar with how online publishing works — they can often end up with hurt feelings and huge misconceptions about how a publisher, blogger or reader feels about their work.

Top 5 Writer’s Misconceptions about Online Publishing

Here’s a list of my top five writer’s misconceptions about online publishing:
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